Terms & Conditions of Service.

1. INTRODUCTION 

These Terms and Conditions ("Terms") govern the provision of chauffeur services by The London Carriage Company Limited ("The Company", "We", "Us"), a company registered in England and Wales. By booking a journey with us via website, telephone, email, or app, you ("The Customer", "The Passenger") agree to be legally bound by these Terms.

2. BOOKINGS AND CONTRACT

  • 2.1 Request vs Confirmation: A booking request does not constitute a confirmed contract. A contract is only formed when The Company issues a Booking Confirmation email or SMS.

  • 2.2 Sub-Contracting: In accordance with the Private Hire Vehicles (London) Act 1998 and the Deregulation Act 2015, The Company reserves the right to sub-contract any booking to another licensed Private Hire Operator. In such cases, The Company remains the principal operator and holds primary liability for the booking.

  • 2.3 Vehicle Class: The Company will endeavour to provide the specific vehicle class requested (Executive, First, or Grand). However, we reserve the right to upgrade the vehicle to a higher category at no extra cost to the Customer.

3. PRICING AND CHARGES

  • 3.1 Fixed Rates: Quoted fixed rates apply to a direct journey between the specified pickup and drop-off points. Any diversions, extra stops, or waiting time will attract additional charges.

  • 3.2 Hourly Hire ("As Directed"):

    • Minimum hire period is 4 hours.

    • Includes 10 miles of travel per hour. Excess mileage is charged at £2.50 per mile.

    • Journeys starting or ending outside Central London (M25) may incur a return travel charge ("Dead Mileage").

  • 3.3 Waiting Time:

    • Standard Pickups: The first 15 minutes of waiting time are complimentary.

    • Airport Pickups: The first 45 minutes after the flight lands are complimentary.

    • Charges: Thereafter, waiting time is charged at the applicable hourly rate for the vehicle class, billed in 15-minute increments.

  • 3.4 Ancillary Charges:

    • Parking & Tolls: All car park fees, road tolls, and Congestion Charges are recharged at cost.

    • Surcharges: A surcharge of 20% applies to bookings between 23:00 and 06:00. A 100% surcharge applies on Christmas Day, Boxing Day, and New Year’s Eve (from 18:00).

4. CANCELLATION AND REFUNDS

  • 4.1 Cancellation Policy:

    • More than 12 hours notice: Full Refund / No Charge.

    • Between 4 and 12 hours notice: 50% of the total fare is payable.

    • Less than 4 hours notice: 100% of the total fare is payable.

  • 4.2 "No Show": If the Passenger fails to make contact with the driver within 20 minutes of the scheduled pickup time (or 60 minutes for airports) and does not answer telephone calls, the job will be classified as a "No Show" and charged at 100%.

5. PASSENGER CONDUCT AND SAFETY

  • 5.1 Right to Refuse: The Chauffeur has the absolute right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs, or whose behaviour is considered abusive or threatening. No refund will be given in these circumstances.

  • 5.2 Soiling Charge: A penalty of £150.00 (+VAT) will be charged for any soiling of the vehicle interior (e.g., food/drink spills, vomit) that requires professional valeting or results in the vehicle being taken off the road.

  • 5.3 Alcohol & Food: The consumption of food is prohibited in the vehicles. Alcohol may only be consumed with prior written permission from The Company.

  • 5.4 Seatbelts: It is the Passenger’s legal responsibility to wear a seatbelt. The Company accepts no liability for injury caused by failure to comply with this law.

6. LUGGAGE AND LOST PROPERTY

  • 6.1 Luggage Limits: The vehicle capacity is stated at the time of booking. The Chauffeur may refuse to carry excessive luggage that would compromise safety or block the rear view.

  • 6.2 Liability for Luggage: Passengers’ property is carried entirely at their own risk. The Company accepts no responsibility for loss or damage to property unless caused by the direct negligence of the Chauffeur.

  • 6.3 Lost Property: Any items left in the vehicle will be logged and stored at our Operating Centre. We agree to hold items for 3 months. The Customer is responsible for the cost of returning the item (courier fee).

7. LIMITATION OF LIABILITY

  • 7.1 Journey Times: The Company does not guarantee journey times. We advise passengers to allow ample contingency time for airport transfers.

  • 7.2 Missed Flights/Events: The Company shall not be liable for any loss (financial, professional, or otherwise) arising from delays caused by:

    • Severe traffic congestion or road closures.

    • Adverse weather conditions.

    • Mechanical breakdown.

    • Flight delays or cancellations.

    • Other events beyond our reasonable control ("Force Majeure").

  • 7.3 Indirect Loss: In no event will The Company be liable for any indirect or consequential loss, loss of profit, or loss of business opportunity.

8. DATA PROTECTION

  • We process personal data in accordance with the Data Protection Act 2018. We do not sell passenger data to third parties. Please refer to our Privacy Policy for full details.

9. GOVERNING LAW

  • These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.