Privacy Policy.

1. Who we are.

The London Carriage Company Limited ("We", "Us", "Our") is committed to protecting and respecting your privacy. For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we act as the Data Controller.

Registered Office: [Insert Your Address] Company Number: [Insert Number] ICO Registration Number: [You will need to register with the ICO - cost is £40/year]

2. Information we collect.

To provide our chauffeur services, we may collect and process the following data about you:

  • Identity Data: Name, title, and company name.

  • Contact Data: Email address and telephone number.

  • Journey Data: Pickup and drop-off addresses, flight numbers, and travel history.

  • Financial Data: Payment card details (processed securely via our PCI-DSS compliant payment provider; we do not store full card numbers).

  • Technical Data: IP address, browser type, and device information (when using our App or Website).

  • Location Data: Real-time GPS location (only when you use the "Current Location" feature in our App).

3. How we use your data.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: To fulfill your booking request and transport you to your destination.

  • Legal Obligation: To comply with Transport for London (TfL) regulations, which legally require us to keep booking records for a minimum of 12 months.

  • Legitimate Interests: To send you service updates (e.g., "Your driver has arrived") or invoices.

4. Disclosure of your data.

We do not sell your data to third parties. We may share your personal data with:

  • Our Chauffeurs: Your name and pickup location are shared with the driver allocated to your booking strictly for the purpose of completing the journey.

  • Sub-Contractors: If we sub-contract your booking to a vetted partner (e.g., for a journey outside London), we will share only the necessary journey details.

  • Regulatory Authorities: We may disclose your data to Transport for London (TfL) or the Police if required by law or to prevent fraud/crime.

5. Data Security.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

  • All booking data is stored on secure, encrypted servers.

  • Payment transactions are encrypted using SSL technology.

  • Access to your personal data is limited to employees, agents, and partners who have a business need to know and are subject to a duty of confidentiality (NDA).

6. Data retention.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

  • Journey Records: Retained for 12 months (TfL requirement).

  • Invoices/Financial Data: Retained for 6 years (HMRC tax requirement).

7. Your legal rights.

Under the GDPR, you have the right to:

  • Request access to your personal data (a "Data Subject Access Request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (where we have no legal reason to continue processing it).

  • Object to processing of your personal data for marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer (DPO) at: privacy@thelondoncarriagecompany.co.uk

8. Cookies.

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. You can set your browser to refuse all or some browser cookies.